9uok Privacy Policy

01 Who We Are

9uok ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at 9uok.one and its associated subdomains, mobile applications, and related digital services. 9uok serves as the data controller for all personal data collected through the platform, meaning we determine the purposes and means by which your personal data is processed.

9uok is committed to protecting the privacy and personal data of all players, particularly those based in the Republic of the Philippines. Our data handling practices are designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data in connection with your use of the 9uok platform. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and 9uok.

02 Personal Data We Collect

9uok collects personal data in several categories depending on how you interact with our platform. The following table provides a comprehensive overview of the types of personal data we may collect and hold about you:

03 How We Collect Your Data

3.1 Directly From You

The majority of personal data we hold about you is provided directly by you during your interactions with the 9uok platform. This includes data you provide when registering your account, completing KYC verification, making deposits or withdrawals, contacting our support team, participating in promotions, or updating your account profile.

3.2 Automatically Through Technology

When you access and use the 9uok platform, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and data about how you navigate and interact with the platform. Please refer to Section 7 of this policy for detailed information about our use of cookies.

3.3 From Third Parties

In certain circumstances, 9uok may receive personal data about you from third parties. This includes identity verification data from KYC service providers, fraud prevention data from security partners, and payment verification data from payment processors such as GCash and PayMaya. We only receive such data where we have a legitimate purpose for doing so and where the third party is authorised to share it with us.

3.4 From Public Sources

9uok may supplement the personal data we hold about you with information obtained from publicly available sources, such as public records or publicly accessible social media profiles, where this is necessary for fraud prevention, identity verification, or compliance with legal obligations.

04 Why We Use Your Personal Data

9uok uses your personal data for the following specific purposes:

• Account Registration and Management: To create, maintain, and manage your 9uok player account, including verifying your identity and age (21+ requirement) during registration.
• Platform Operation: To provide you with access to 9uok's gaming products, process your bets and wagers, credit winnings to your account, and deliver the core functionality of the platform.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (GCash, PayMaya, BPI, BDO, Metrobank, etc.) and to maintain accurate financial records.
• KYC and Identity Verification: To verify your identity, age, and the ownership of your payment methods in compliance with applicable Philippine regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the platform and its players.
• Responsible Gaming: To monitor gaming patterns, identify potentially problematic behaviour, and administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance with your 9uok account.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, data protection obligations, and any directives from regulatory authorities.
• Marketing and Promotions: To send you relevant promotional offers, bonuses, and platform updates — but only where you have provided your consent to receive such communications.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the 9uok platform.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, every instance of personal data processing must be grounded in a recognised lawful basis. The following table sets out the lawful bases on which 9uok relies for each category of processing activity:

06 Data Sharing & Disclosure

6.1 Who We Share Data With

9uok does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your personal data with the following categories of recipients where necessary and lawful:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification services that assist us in confirming your identity and age in compliance with regulatory requirements.
• Fraud Prevention and Security Partners: Specialist providers who assist 9uok in detecting and preventing fraudulent activity, account takeovers, and other security threats.
• IT and Platform Service Providers: Cloud hosting providers, database administrators, and other technology partners who support the operation of the 9uok platform under strict data processing agreements.
• Customer Support Providers: Third-party customer support platforms used to manage and respond to player inquiries and complaints.
• Regulatory and Law Enforcement Authorities: Where required by applicable Philippine law, court order, or regulatory directive, 9uok may disclose personal data to the relevant authorities, including the National Privacy Commission, PAGCOR, and the Anti-Money Laundering Council (AMLC).
• Professional Advisors: Lawyers, auditors, and other professional advisors who provide services to 9uok, subject to appropriate confidentiality obligations.

6.2 Data Processing Agreements

All third-party service providers who process personal data on behalf of 9uok are required to enter into data processing agreements that obligate them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection laws. 9uok remains responsible for ensuring that these third parties uphold appropriate data protection standards.

07 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit the 9uok platform. They allow the platform to recognise your device, remember your preferences, and provide a more personalised and efficient experience. Cookies do not contain your name, financial details, or other directly identifying personal information.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the 9uok platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the 9uok platform — such as which pages are visited most frequently and whether error messages are received. This data helps us improve the platform's performance and user experience.
• Functionality Cookies: These cookies remember your preferences and settings (such as your preferred language or display settings) to provide a more personalised experience on the 9uok platform.
• Marketing and Targeting Cookies: With your consent, these cookies track your browsing activity to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. You can opt out of these cookies at any time through your browser settings or our cookie preference centre.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of the 9uok platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.

08 Data Retention

9uok retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following retention periods apply as a general guide:

• Account Data: Retained for the duration of your active account relationship with 9uok, plus a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Customer Support Communications: Retained for a period of three (3) years from the date of the communication, or longer if the communication relates to an ongoing dispute or legal matter.
• Gaming and Wagering Records: Retained for a minimum of five (5) years for regulatory compliance and dispute resolution purposes.
• Marketing Preferences: Retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, 9uok will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.

09 Data Security

9uok takes the security of your personal data extremely seriously. We implement a comprehensive range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the 9uok platform is encrypted using industry-standard 256-bit SSL/TLS encryption. Sensitive data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorised 9uok personnel and service providers who have a legitimate need to access it. All access is logged and monitored.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for and respond to suspicious activity in real time.
• Regular Security Audits: 9uok conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Staff Training: All 9uok personnel who handle personal data receive regular training on data protection obligations and security best practices.
• Incident Response: 9uok maintains a documented data breach response procedure. In the event of a data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with our obligations under the Data Privacy Act of 2012.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 9uok. We are committed to facilitating the exercise of these rights promptly and without unnecessary barriers:

10.1 How to Exercise Your Rights

To exercise any of the rights listed above, please contact our Data Protection Officer using the details provided in Section 15 of this Privacy Policy. We will respond to all verified requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

Please note that certain rights are subject to limitations. For example, we may be unable to delete your data where we are required to retain it by law, or where deletion would prejudice an ongoing investigation or legal proceeding. In such cases, we will explain the reason for any limitation clearly and in writing.

11 Children's Privacy

The 9uok platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing online casino-style gaming. 9uok does not knowingly collect, process, or retain personal data from individuals under the age of 21.

During the account registration process, all applicants are required to confirm that they are at least 21 years of age and to provide valid government-issued identification for age verification purposes. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be handled in accordance with applicable regulations, and the personal data associated with the account will be deleted.

If you believe that a minor has registered an account on the 9uok platform or that we have inadvertently collected personal data from a person under 21, please contact our Data Protection Officer immediately using the contact details in Section 15. We will investigate and take appropriate action without delay.

12 International Data Transfers

In the course of operating the 9uok platform, your personal data may be transferred to and processed in countries outside the Republic of the Philippines. This may occur, for example, where our technology infrastructure or third-party service providers are located in other jurisdictions.

Where such international transfers occur, 9uok ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include:

• Transferring data only to countries that have been assessed as providing an adequate level of data protection;
• Implementing standard contractual clauses or data transfer agreements with the recipient entity;
• Ensuring that the recipient is bound by binding corporate rules or equivalent data protection commitments.

By using the 9uok platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject always to the safeguards described above.

13 Third-Party Links

The 9uok platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 9uok platform and does not extend to any third-party websites or services that may be accessible via links on our platform. 9uok has no control over the content, privacy practices, or data handling of third-party websites, and we are not responsible for their privacy policies or practices.

We strongly encourage you to review the privacy policy of any third-party website you visit before providing any personal data to that website. The inclusion of a link to a third-party website on the 9uok platform does not constitute an endorsement of that website or its privacy practices.

14 Updates to This Privacy Policy

9uok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and functionality of the platform. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on the 9uok platform and, where appropriate, by sending a notification to your registered email address.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how 9uok protects your personal data. Your continued use of the 9uok platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

15 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9uok handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing 9uok's compliance with the Philippine Data Privacy Act of 2012 and is your primary point of contact for all data-related matters.

You may reach our Data Protection Officer through the following channel:

• Email: [email protected]

When submitting a data rights request or privacy-related inquiry, please include your registered 9uok username, a clear description of your request or concern, and any relevant supporting information. This will help us handle your request as efficiently as possible. We aim to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within 30 days.