At 9uok, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you hold as a player on our platform.
Six core principles that guide how 9uok handles your personal information every single day.
9uok only collects the personal data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect data for the sake of it — every data point we hold serves a clear, documented purpose.
All personal data held by 9uok is stored on encrypted servers protected by industry-standard 256-bit SSL encryption. Access to your data is restricted to authorised personnel only, under strict internal access controls.
9uok will never sell, rent, or trade your personal information to third-party marketers or data brokers. Your data belongs to you — we are simply its custodian for the purposes of operating your 9uok account.
Every instance of data processing at 9uok is grounded in a lawful basis — whether that is your explicit consent, the performance of your account contract, a legal obligation, or our legitimate business interests as defined under Philippine law.
Under the Philippine Data Privacy Act of 2012, you hold meaningful rights over your personal data — including the right to access, correct, delete, and port your information. 9uok makes exercising these rights straightforward and hassle-free.
We believe you deserve to know exactly what happens to your data. This Privacy Policy is written in plain, accessible English — not buried in legal jargon — so every 9uok player in the Philippines can understand their data rights clearly.
9uok ("we," "us," "our," or "the Platform") operates the online gaming platform accessible at 9uok.one and its associated subdomains, mobile applications, and related digital services. 9uok serves as the data controller for all personal data collected through the platform, meaning we determine the purposes and means by which your personal data is processed.
9uok is committed to protecting the privacy and personal data of all players, particularly those based in the Republic of the Philippines. Our data handling practices are designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy governs the collection, use, storage, sharing, and protection of personal data in connection with your use of the 9uok platform. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and 9uok.
9uok collects personal data in several categories depending on how you interact with our platform. The following table provides a comprehensive overview of the types of personal data we may collect and hold about you:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number (e.g., PhilSys ID, SSS, passport) | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communication, support, verification |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposit and withdrawal processing, AML compliance |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, referral source | Platform improvement, personalisation, analytics |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS, push notifications | Sending relevant promotions and offers (with your consent) |
The majority of personal data we hold about you is provided directly by you during your interactions with the 9uok platform. This includes data you provide when registering your account, completing KYC verification, making deposits or withdrawals, contacting our support team, participating in promotions, or updating your account profile.
When you access and use the 9uok platform, certain technical and usage data is collected automatically through cookies, web beacons, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser information, and data about how you navigate and interact with the platform. Please refer to Section 7 of this policy for detailed information about our use of cookies.
In certain circumstances, 9uok may receive personal data about you from third parties. This includes identity verification data from KYC service providers, fraud prevention data from security partners, and payment verification data from payment processors such as GCash and PayMaya. We only receive such data where we have a legitimate purpose for doing so and where the third party is authorised to share it with us.
9uok may supplement the personal data we hold about you with information obtained from publicly available sources, such as public records or publicly accessible social media profiles, where this is necessary for fraud prevention, identity verification, or compliance with legal obligations.
9uok uses your personal data for the following specific purposes:
Under the Philippine Data Privacy Act of 2012, every instance of personal data processing must be grounded in a recognised lawful basis. The following table sets out the lawful bases on which 9uok relies for each category of processing activity:
| Processing Activity | Lawful Basis |
|---|---|
| Account registration and management | Performance of contract (your account agreement with 9uok) |
| Payment processing | Performance of contract |
| KYC and age verification | Legal obligation (Philippine gaming and AML regulations) |
| Fraud prevention and security | Legitimate interests of 9uok and protection of players |
| Responsible gaming monitoring | Legal obligation and legitimate interests |
| AML compliance and reporting | Legal obligation |
| Marketing communications | Your explicit consent (opt-in) |
| Platform analytics and improvement | Legitimate interests of 9uok |
| Customer support | Performance of contract and legitimate interests |
9uok does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may, however, share your personal data with the following categories of recipients where necessary and lawful:
All third-party service providers who process personal data on behalf of 9uok are required to enter into data processing agreements that obligate them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection laws. 9uok remains responsible for ensuring that these third parties uphold appropriate data protection standards.
Cookies are small text files that are placed on your device when you visit the 9uok platform. They allow the platform to recognise your device, remember your preferences, and provide a more personalised and efficient experience. Cookies do not contain your name, financial details, or other directly identifying personal information.
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of the 9uok platform. For detailed guidance on managing cookies in your specific browser, please refer to your browser's help documentation.
9uok retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, 9uok will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify you.
9uok takes the security of your personal data extremely seriously. We implement a comprehensive range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 9uok. We are committed to facilitating the exercise of these rights promptly and without unnecessary barriers:
Request a copy of the personal data 9uok holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no longer a lawful basis for us to retain it.
Object to processing of your personal data where we rely on legitimate interests as our lawful basis.
Receive your personal data in a structured, machine-readable format and transfer it to another service provider.
Request that we restrict processing of your data in certain circumstances, such as while a dispute is being resolved.
Withdraw consent for marketing communications or any other processing based solely on your consent, at any time.
File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
To exercise any of the rights listed above, please contact our Data Protection Officer using the details provided in Section 15 of this Privacy Policy. We will respond to all verified requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
Please note that certain rights are subject to limitations. For example, we may be unable to delete your data where we are required to retain it by law, or where deletion would prejudice an ongoing investigation or legal proceeding. In such cases, we will explain the reason for any limitation clearly and in writing.
The 9uok platform is strictly intended for adults aged 21 years and above, in accordance with Philippine regulations governing online casino-style gaming. 9uok does not knowingly collect, process, or retain personal data from individuals under the age of 21.
During the account registration process, all applicants are required to confirm that they are at least 21 years of age and to provide valid government-issued identification for age verification purposes. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be handled in accordance with applicable regulations, and the personal data associated with the account will be deleted.
If you believe that a minor has registered an account on the 9uok platform or that we have inadvertently collected personal data from a person under 21, please contact our Data Protection Officer immediately using the contact details in Section 15. We will investigate and take appropriate action without delay.
In the course of operating the 9uok platform, your personal data may be transferred to and processed in countries outside the Republic of the Philippines. This may occur, for example, where our technology infrastructure or third-party service providers are located in other jurisdictions.
Where such international transfers occur, 9uok ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. These safeguards may include:
By using the 9uok platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject always to the safeguards described above.
The 9uok platform may contain links to third-party websites or services. This Privacy Policy applies solely to the 9uok platform and does not extend to any third-party websites or services that may be accessible via links on our platform. 9uok has no control over the content, privacy practices, or data handling of third-party websites, and we are not responsible for their privacy policies or practices.
We strongly encourage you to review the privacy policy of any third-party website you visit before providing any personal data to that website. The inclusion of a link to a third-party website on the 9uok platform does not constitute an endorsement of that website or its privacy practices.
9uok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and functionality of the platform. When we make material changes to this Privacy Policy, we will notify you by posting the updated policy on the 9uok platform and, where appropriate, by sending a notification to your registered email address.
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. We encourage you to review this Privacy Policy periodically to stay informed about how 9uok protects your personal data. Your continued use of the 9uok platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9uok handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing 9uok's compliance with the Philippine Data Privacy Act of 2012 and is your primary point of contact for all data-related matters.
You may reach our Data Protection Officer through the following channel:
When submitting a data rights request or privacy-related inquiry, please include your registered 9uok username, a clear description of your request or concern, and any relevant supporting information. This will help us handle your request as efficiently as possible. We aim to acknowledge all privacy-related inquiries within 48 hours and to provide a substantive response within 30 days.
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